Support

Our software includes detailed help screens with clear, step-by-step instructions. These guides cover routine maintenance and troubleshooting, helping users keep their systems running smoothly with minimal downtime.

In addition to the guidance documentation provided within the system software, Benson Viscometers provide the following support:

• Telephone support: Mon – Fri, 9am – 5pm, excluding public holidays
• Engineer visits
• Remote support
• Onsite / remote training
• Maintenance Toolkit
• Replacement parts shipped to site
• Routine shipments of calibration materials